One of the keys to our concept is quality control. In fact, we are constantly evaluating our products, processes and procedures for maximum consistency and efficiency. Take a look at our detailed model.
Exceptional granite products
, we offer a fantastic assortment of high quality granite and marble products in an array of colors and edge options. Our dazzling granite products are available in countertops, vanity tops, table tops, tiles, medallions and fireplace surrounds. We also provide complementary products such as sinks, cabinets, and even veneered marble floor tiles, a new growth market.
A unique and broad customer base
Our operation is set up for a wide, high volume, commercial customer base. Most of our clients are general contractors, who manage new construction of apartment or condo complexes and other housing developments or the renovation of existing buildings. Still, as a franchisee, establishing relationships with those who influence general contractors will be integral to helping establish and grow your local business, including commercial and multi-unit residential builders, developers, architects and designers.
model is able to offer clients highly competitive prices by:
Superior customer service
- Having special contacts in China and across the globe. Through our connections in China, we are able to import granite and marble materials direct. We also fabricate our products overseas. We have established contacts across the world - from China to Brazil, India to Africa - all to obtain the finest granite and marble at the lowest possible cost. As a franchisee, you’ll be able to offer lower, more competitive prices to help win bids!
- Being a one-stop shop for all our clients’ needs. We import, fabricate and install granite and marble products, including countertops, vanity tops, fireplace surrounds, veneer flooring, etc., eliminating the middlemen. One single point of contact for a project makes it cheaper and easier for contractors. Who wouldn’t want that?
Just as granite and marble are natural stones with no two pieces exactly alike, we always keep in mind that no two of our clients are exactly the same. Through individualized attention, we help our clients to develop the unique look and feel they want for their projects. They choose the exact color and edging for their granite products. And once the granite has arrived in our warehouse, the client views and approves the actual granite pieces that will go into their projects to ensure that the work meets expectations.
Our staff training emphasizes customer-focused service and includes:
- Being constantly responsive to the needs of our clients
- Effectively managing clients’ schedules and accommodating schedule changes
- Offering consistency in quality, service and every aspect of our business
- Being so good at what we do, we can over-deliver on promises
By accomplishing these goals, we get repeat business and referrals!
Also, employees are highly trained to unload and install the imported products, using efficient installation techniques. It’s all accomplished quickly and correctly, without jeopardizing our products. We believe so much that our clients deserve the best that we guarantee our products, quality and service!
Fabulous, budget-friendly facilities
We’ll assist you
to select the perfect site to set up your local business, such as an industrial park with easy highway access. Your facility’s design will include a small showroom, an office area, and a fabrication and warehousing area, with inside and outside storage. And since most of your clients will be contractors who are used to "rough" surroundings, your business won’t require a high-rent location nor will you need to spend extra cash to create a complete retail showroom. Also, since CounterTopia™
’s focus will be mainly on finishing and refining granite and marble products, rather than fabrication-from-scratch, your equipment and space requirements will be less extensive than a traditional fabrication facility.